Privacy Policy

Introduction

SureDose (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application SureDose (the “App”), available on iOS and Android platforms.

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

Information We Collect

Personal Information

When you register for an account or use the App, we may collect the following personal information:

• Name: Your full name as provided during registration.
• Email Address: Used for account authentication, communication, and password recovery.
• Phone Number: Used for SMS-based caregiver alerts and account verification.
• Medicine Schedules: Information about your medications, dosages, and scheduled times (morning, noon, evening).
• Confirmation Photos: Photos taken by the user to confirm medicine intake. These photos are stored securely and are accessible only to the user and their linked caregivers.
• Firebase Cloud Messaging (FCM) Tokens: Device tokens used to deliver push notifications for medicine reminders and alerts.

Automatically Collected Information

• Device Information: Device type, operating system version, and unique device identifiers.
• Usage Data: Information about how you interact with the App, including features used and frequency of use.
• Log Data: Error reports, crash logs, and diagnostic data to help us improve the App.

Permissions We Request

• Camera: Required for taking medicine confirmation photos. Photos are only captured when you actively choose to take them.
• Notifications: Required for delivering medicine reminders, alerts, and caregiver notifications. You can manage notification settings on your device at any time.
• Internet Access: Required for syncing data between devices, sending caregiver alerts, and backing up your medicine schedule and confirmation photos.

How We Use Your Information

We use the collected information to:

• Provide and maintain the App's core functionality, including medicine reminders and caregiver alerts.
• Send push notifications for scheduled medicine reminders.
• Enable the escalating alert system (notification, alarm, SMS to caregiver).
• Allow caregivers to monitor medicine adherence through the invite code linking system.
• Store and sync your medicine schedules and confirmation photos across devices.
• Improve the App's performance, usability, and features.
• Communicate with you regarding updates, support, or changes to our policies.

Third-Party Services

We use the following third-party services to operate the App:

• Firebase (Google): We use Firebase for analytics, crash reporting, user authentication, real-time database, and push notifications (Firebase Cloud Messaging). Firebase's privacy policy can be found at https://firebase.google.com/support/privacy.
• Amazon Web Services (AWS) S3: We use AWS S3 for secure storage of medicine confirmation photos. AWS's privacy policy can be found at https://aws.amazon.com/privacy/.
• Twilio / SMS Misr: We use SMS services to send escalation alerts to caregivers when a patient misses their medication and does not respond to in-app notifications or alarms. Only the caregiver's phone number and a brief alert message are shared with these services.

Data Retention and Deletion

We retain your personal information for as long as your account is active or as needed to provide you with the App's services. Specifically:

• Account data (name, email, phone) is retained until you delete your account.
• Medicine schedules are retained until you delete them or delete your account.
• Confirmation photos are retained for up to 90 days, after which they are automatically deleted. You may also manually delete photos at any time.
• FCM tokens are updated automatically and old tokens are removed when they expire.

Account Deletion: You may request deletion of your account and all associated data at any time by contacting us at support@suredose.online or by using the account deletion option within the App. Upon receiving your request, we will delete your data within 30 days.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit (TLS/SSL) and at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

SureDose is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@suredose.online.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to withdraw consent for data processing.
• The right to data portability.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes. Continued use of the App after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: